Xsolla Club Terms and Conditions

Welcome to Xsolla Club!

These Xsolla Club Terms and Conditions (“Terms”) govern Your registration for, access to, and use of Xsolla Club. These Terms constitute an agreement between You and Xsolla (USA), Inc., a company registered in the USA, State of California with company registration number C3140351 and with offices at 15260 Ventura Boulevard, Suite 2230, Sherman Oaks, California, 91403 USA, and/or its affiliates operating the applicable Xsolla Club location (hereinafter collectively referred to as “Xsolla,” “We,” “Us,” or “Our”).

Xsolla Club is a global initiative designed to empower game developers, startups, students, creators, and gaming industry professionals. Xsolla Club combines physical open-space hubs (“Premises”) with a digital platform (“Xsolla Club Platform”) to foster collaboration, innovation, and networking in the gaming and creative industries. These Terms apply to all Members, Guests, and anyone accessing the Premises or using the Xsolla Club Platform (collectively, the “Services”).

Your use of the Services is also subject to Xsolla’s Privacy Policy and Cookie Policy. If You participate in an Event held at Xsolla Club, Your participation is also subject to the Xsolla Event Terms and Conditions. If You host, sponsor, or organize an Event or private function at Xsolla Club, a separate written agreement with Xsolla may apply. In the event of any conflict, the separate written agreement shall prevail.

If You do not agree to these Terms, please do not access or use the Services.

“Member” means an individual who has reached the age of majority in their jurisdiction of residence (but in no event under eighteen (18) years of age) and who holds an active Xsolla Club Membership, as approved by Xsolla.

“Membership” means the right to access and use the Services in accordance with these Terms, granted by Xsolla upon approval of a membership application.

“Xsolla Club Platform” means the digital application and/or website provided by Xsolla for managing Membership, including registration, access control, event management, booking services, Xsolla Club Points, and community features.

“Xsolla Club Points” means the virtual credit units allocated to Members on a periodic basis, which may be used to access certain in-club services, partner services, or other offerings as determined by Xsolla.

“Premises” means any physical Xsolla Club location operated or designated by Xsolla, whether existing at the time of Your registration or established thereafter. The current list of Xsolla Club locations is maintained on the Xsolla Club Platform.

“Guest” means any individual who has reached the age of majority in their jurisdiction of residence (but in no event under eighteen (18) years of age), who is not a Member but is permitted to access the Premises in accordance with Section 8 of these Terms.

“Community Manager” means the Xsolla employee responsible for the day-to-day operations, member support, and community engagement at a specific Xsolla Club location.

“Event” means any workshop, lecture, networking event, esports competition, game jam, meetup, hackathon, or other organized gathering held at or through Xsolla Club.

“Guest Pass” means a time-limited access credential purchased by a Member, allowing a designated Guest to use the Premises for the duration specified in the pass.

2.1 Eligibility

The Services are intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction, whichever is greater. By applying for Membership, You confirm that You meet this requirement.

2.2 Membership Application

To become a Member, submit a membership application through the Xsolla Club Platform. You confirm that all information You provide is true, accurate, and current, and You agree to update it if anything changes.

Submitting an application does not guarantee Membership. Xsolla may accept or decline any application at its sole discretion.

2.3 Membership Account

Once approved, You’ll receive a personal account on the Xsolla Club Platform. Your account is personal and non-transferable. You are responsible for keeping Your credentials secure and for all activity under Your account. Do not share, sell, or transfer Your account to anyone.

2.4 Suspension and Termination

Xsolla may suspend or terminate Your Membership at any time, at its sole discretion. If this happens, We’ll notify You by email.

You may cancel Your Membership at any time by contacting the Community Manager or through the Xsolla Club Platform. Cancellation does not entitle You to a refund of fees or unused Xsolla Club Points, unless required by applicable law.

The Xsolla Club Platform lets You manage Your Membership and access Services. You can:

• Apply for and manage Your Membership;
• View Your Membership status, Xsolla Club Points balance, and transaction history;
• Access the Premises using digital credentials;
• Browse, register for, and participate in Events;
• Book Meeting Rooms, Quiet Rooms, Gaming Labs, the Podcast Studio, and other facilities;
• Purchase Guest Passes and manage Guest access;
• Participate in discussion boards and community features;
• Schedule onboarding, site tours, or meetings with the Community Manager;
• View other Members’ public profiles.

We may update or change the Platform’s features at any time. The Xsolla Club Platform is provided “as is” and “as available.”

As a Member, You receive a periodic allocation of Xsolla Club Points. You can use them for in-club services, partner offerings, and other benefits listed on the Xsolla Club Platform.

You can earn additional Points by participating in Events or purchase top-up packages through the Platform.

Points are non-transferable, have no cash value, and cannot be exchanged for cash. We may modify the Points program, including how many You receive and when they expire, with reasonable notice. Unused Points may expire as described on the Platform, and any remaining Points are forfeited when Your Membership ends.

Xsolla Club offers both free and paid Membership options. Details about Membership plans, pricing, and what's included are published by Xsolla and made available to You prior to registration.

Some services, such as Guest Passes, Xsolla Club Points top-ups, premium facility bookings, or Event tickets, may come at an additional cost. You'll always see the price before You buy. When making a purchase, You may need to provide billing details such as Your name, email, and payment method to Xsolla or Our payment services provider. You agree to pay all amounts due, including any applicable taxes.

Unless otherwise stated on the Xsolla Club Platform or required by applicable law, all fees are non-refundable. Purchased Xsolla Club Points top-ups are also non-refundable and non-transferable.

We may update pricing from time to time. If we do, we'll let You know through the Xsolla Club Platform before any changes take effect.

If You receive complimentary access to any Service, You are responsible for completing the registration. No claims related to missed registration or cancellation of complimentary access can be brought against Xsolla.

Members and Guests must follow these rules when using the Premises:

6.1 Respectful Conduct

For the safety and enjoyment of everyone, please act respectfully and professionally at all times. Use the Premises as You would a typical coworking space. Don’t do anything that’s likely to be disruptive, offensive, or dangerous to others.

6.2 Prohibited Activities

Using the Premises for any illegal or offensive activity is strictly prohibited. This includes:

• Discrimination, harassment, intimidation, or abusive behavior of any kind;
• Unwelcome sexual attention, physical contact, or threats of violence;
• Possession of weapons, explosives, hazardous materials, or illegal substances;
• Pornographic, sexually explicit, or otherwise inappropriate material;
• Promoting violence, hate speech, or discrimination;
• Theft, destruction, or damage to property, equipment, or the Premises;
• Any other activity that violates applicable laws.

If You violate these rules, Xsolla may take action including immediate removal from the Premises, prohibition of future access, termination of Membership, or involving local authorities.

6.3 Capacity Limits

The number of people on the Premises is limited by safety regulations. We may temporarily restrict access if maximum occupancy has been reached.

6.4 Personal Property

You are responsible for Your personal belongings. Xsolla is not responsible for lost, stolen, or damaged items. Don’t leave Your things unattended.

If We lend You any equipment (headsets, peripherals, accessories, etc.), You are responsible for replacement costs if it’s lost, stolen, or damaged.

7.1 Available Facilities

Xsolla Club Premises may include the following (availability varies by location):

• Open Workspace: a flexible area for work, networking, and Events, with sound system and audio capture.
• Quiet Rooms: private rooms for calls, focused work, or small meetings.
• Meeting Rooms: rooms of varying sizes for group discussions.
• Podcast Studio: an acoustic studio with studio microphones, mixer, and camera.
• Gaming Labs: high-end PCs, development software, consoles, and large-screen displays on a high-bandwidth, low-latency network.
• Terrace: an outdoor area with a hydroponic garden for relaxation.
• Kitchen and Amenities: communal kitchen with drinks and refreshments.

Facilities are available first-come, first-served or by reservation through the Platform. We may modify, add, or remove facilities at any time.

7.2 Equipment Usage

Please use all equipment and facilities with reasonable care and follow any posted guidelines. Don’t bring personal equipment that could strain Our electrical, IT, or HVAC systems without prior approval.

7.3 Network and IT Security

If You use Our Wi-Fi or network, please make sure Your devices are:

• Up-to-date with the latest software and security patches;
• Free of malware, viruses, spyware, or other malicious software.

We may remove any device from Our network that poses a security threat. Xsolla is not responsible for any data loss or damage to Your equipment from using the network.

8.1 General

Xsolla Club is a members-only space, but You can invite Guests under the conditions below. You are responsible for Your Guests at all times and must make sure they follow these Terms.

8.2 Meeting Room Guests

You can invite Guests to a meeting You’ve booked in a Meeting Room or Quiet Room. When booking, add each Guest’s name and email. They’ll receive an email with the meeting details and address.

Meeting Room Guests may only stay for the duration of the booked meeting. Access to other areas requires accompaniment by You.

8.3 Guest Pass

You can purchase a Guest Pass through the Platform, giving a Guest 24-hour access to the Premises. You’ll need to provide the Guest’s name and email.

Guest Pass holders can use the Open Workspace, Kitchen, and Terrace. Access to Gaming Labs or Podcast Studio may require additional booking through You.

Each Guest Pass is single-use and non-transferable.

8.4 Guest Data

By inviting a Guest, You confirm that You’ve obtained their consent to share their name and email with Xsolla. We process Guest data in accordance with Our Privacy Policy.

8.5 Guest Restrictions

We may restrict or deny access to any Guest whose behavior violates these Terms. Guests may not bring additional guests, and they cannot book facilities or register for Events unless they become Members.

9.1 Smoking

Smoking (including e-cigarettes and vaping) is prohibited anywhere on the Premises except in designated smoking areas clearly marked by Xsolla. Please dispose of smoking waste in the receptacles provided. Failure to comply may result in restricted access or termination of Membership.

9.2 Alcohol

Alcohol consumption is permitted on the Premises, subject to local laws, including the legal drinking age in the applicable jurisdiction. You are responsible for ensuring Your own compliance. Intoxicated, disruptive, or disorderly behavior is not permitted and may result in immediate removal.

Alcohol may be available at some Events. We do not serve alcohol to anyone under the legal drinking age in the applicable jurisdiction. The Community Manager will communicate any additional rules.

9.3 Illegal Substances

Possession, use, distribution, or sale of illegal substances on the Premises is strictly prohibited and may result in immediate removal, termination of Membership, and referral to law enforcement.

Xsolla Club is pet-friendly. You can bring Your pet to the Premises if:

• You are a current Member;
• Your pet is friendly, well-behaved, and doesn’t pose a risk to others;
• You take full responsibility for Your pet, including any damage or injury;
• You clean up after Your pet immediately;
• Pets are not brought into the Kitchen, Podcast Studio, or Gaming Labs (for hygiene and equipment safety).

We may ask You to remove Your pet at any time if it’s disruptive, aggressive, or creates an unsanitary condition. Service animals as required by applicable law are permitted in all areas of the Premises.

11.1 Access Control

Access to the Premises is controlled through the Xsolla Club Platform. There is no staffed reception desk. The Community Manager is available during working hours and can be reached through the Platform. Members can access the Premises 24/7 using digital credentials.

11.2 Video Surveillance

For everyone’s safety, We operate video surveillance 24/7 in common areas and entrances. By accessing the Premises, You consent to being recorded. Footage is handled in accordance with applicable laws and Our Privacy Policy.

11.3 Unattended Items

Bags or items left unattended may be removed. Xsolla is not responsible for unattended belongings.

Xsolla Club hosts workshops, guest lectures, networking events, game jams, meetups, hackathons, and more.

Event registration and participation are managed through the Xsolla Club Platform. Some Events may be open to non-Members.

Participation in Events organized by Xsolla is subject to the Xsolla Event Terms and Conditions.

Xsolla or Our contractors may photograph, record (audio and video), or otherwise capture content at the Premises and during Events (“Recordings”). By accessing the Premises or participating in Events, You agree that Your name, image, voice, and likeness may appear in Recordings.

You grant Xsolla a perpetual, worldwide, royalty-free license to use Recordings that include You for marketing, promotion, and other business purposes, without additional consent or compensation.

You may take personal photos and videos at the Premises if You get consent from anyone featured. Streaming or broadcasting requires Xsolla’s prior written consent. If You have concerns about any Recording, please contact Us at contact.us@xsolla.com.

All intellectual property in the Xsolla Club Platform, the Services, and Xsolla’s trademarks, logos, and content remains Xsolla’s sole property. These Terms don’t grant You any ownership rights to Our intellectual property.

Don’t use Xsolla’s marks, logos, or IP in any way that suggests ownership, endorsement, or affiliation without Our prior written consent.

15.1 Personal Data

Xsolla processes personal data collected from Members and Guests in connection with the Services, including data provided in Registration Forms, Guest invitations, facility bookings, Event registrations, and video surveillance.

Personal data collected from Members may include: full name, email address, phone number, company name, job title, and profile information. Personal data collected from Guests may include: full name and email address as provided by the inviting Member.

Xsolla processes personal data for the following purposes: providing and managing the Services; managing access to the Premises; communicating about Events and services; ensuring safety and security; and complying with legal obligations.

15.2 Cookies and Site Data

The Xsolla Club Platform uses cookies and similar technologies to ensure proper functionality, enhance Your experience, and support security features (such as authentication via third-party login providers).

15.3 Registration Consent and Communications

By submitting a Registration Form or membership application through the Xsolla Club Platform, You consent to Xsolla contacting You in response to Your inquiry and for the purposes of managing Your Membership.

Xsolla may send You the following types of communications in connection with Your Membership:

• Service communications: notifications related to Your Membership, account status, Premises access, facility bookings, Events You have registered for, and Xsolla Club Points. These communications are essential to the operation of the Services and cannot be opted out of while Your Membership is active.
• Marketing communications: information about Xsolla products, services, events, and offerings from the Xsolla Family of brands. These communications are sent only with Your explicit opt-in consent and You may unsubscribe at any time.

You may withdraw Your consent for marketing communications at any time by using the unsubscribe option provided in such communications or by contacting Xsolla. Withdrawal of marketing consent does not affect Your Membership or access to the Services.

15.4 Privacy Policy

Xsolla’s collection, use, and processing of personal data is governed by its Privacy Policy. By using the Services, You consent to the collection and processing of Your personal data as described therein. For more information, please read our Privacy Policy.

The Xsolla Event Terms and Conditions also apply to Your Membership and use of Xsolla Club, including the sections on assumption of risk, limitation of liability, indemnification, and governing law and dispute resolution. In addition, You agree to indemnify Xsolla from and against any claims arising from the actions or omissions of Your Guests while on the Premises and any damage caused by Your pet.

We may update these Terms at any time. The current version will always be available on the Xsolla Club Platform and at the Premises. We’ll notify You of material changes by email or through the Platform. If You continue using the Services after a change, You accept the updated Terms.

18.1 Severability

If any part of these Terms is found unenforceable, it will be limited to the minimum extent necessary, and the rest remains in full effect.

18.2 Waiver

The failure of Xsolla to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.3 Assignment

You may not assign or transfer these Terms or any rights hereunder without Xsolla’s prior written consent. Xsolla may assign its rights and obligations under these Terms without restriction.

18.4 Contact Information

If You have any questions about these Terms or the Services, You may contact Xsolla at:

Email: support@xsolla.com
Help Center: help.xsolla.com